How can we help?
Questions about your account, billing or any app in the suite — the team is one email away, and most queries get a reply within one business day.
Email supportGetting started
Set up your workspace, invite your team, and create your first strategy.
Billing & credits
Plans, seats, invoices and AI credit top-ups.
Accounts & security
Sign-in methods, SSO, roles and access.
Frequently asked
How do I sign in?+
One Trimtab account works across every app in the suite. Sign in to any app — Helm, Flightpath or Snowbird — with the same email and password, Google, or a magic link.
Do I have to use all three apps?+
No. Start with any single app. The thread between strategy, roadmaps and delivery lights up automatically as you enable more of the suite.
How do AI credits work?+
Every AI run costs one credit, drawn from a single pool shared across your whole workspace. Each paid plan includes a monthly allowance, and you can top up any time.
How is billing handled?+
Billing is per editor, per app, with free unlimited viewers — managed from the billing page inside any app. Owners and admins can change plans and buy credits.
Can I bring work in from Jira?+
Yes — Snowbird is the native delivery app, and you can import an existing Jira backlog via CSV from a project's import settings. Live two-way sync and a Linear connector aren't available yet.
Already a customer?
Open any app to manage your workspace, team and billing.
Still stuck?
Email us with your workspace name and what you were trying to do.
support@trimtab.appNeed to sign in? Go to sign in.